Digitization and Customer Experience / Relationship Management

Become a part of shaping the future of our digital business model and creating the foundation for digitally connecting customers to our worldwide Volkswagen Financial Services ecosystem.

We are excited about our opportunity to both greatly expand on our large existing customer base, but also to enhance the loyalty of our customers by identifying their needs and aligning innovative products with these needs.

To deliver on our vision of a digital future we are building our digital capability platform based on a flexible and cloud native architecture designed to serve the requirements of our international markets and brands, tailored to deliver outstanding customer experiences across all digital channels. Our top priority is to deliver world class products that span across Portals, Payments, Global CRM (Salesforce), Mobility and more, so that we are always ready to delight our customers in all interactions.

We are an international and diverse team with more than 100 peers located in an open, modern working environment in our offices in Berlin & Braunschweig. A high degree of collaboration and autonomy while working in interdisciplinary, agile squads, getting things done attitude, and access to cutting edge technologies characterized our daily work at the digital program.

As part of our team, stay on top of newest technologies, challenge the status-quo and break new ground in optimizing the business in a fast paced and dynamic atmosphere with the opportunity to actively transform the future of digital captive business at a group level and having an impact at a global scale.

What We Do: